Shipping Information for United Kingdom

 

The Sunglass Fix ships lenses worldwide with free delivery.

For nearly two decades, we’ve helped hundreds of thousands of customers across 170+ countries extend the life of their favorite sunglasses. While international shipping can take a little longer, we guarantee the quality is worth the wait—and we stand behind every delivery. Please double-check your address details to help avoid any delays.

Value Added Tax (VAT) for EU customers

From April 1, 2024, Sunglass Fix collects VAT at checkout for all orders to the EU and UK to avoid shipping delays due to unpaid VAT.

Please note that additional VAT charges may apply on delivery. In these cases, please contact us with proof of payment for a refund of the VAT we have collected.

Customs, import or duty fees

Some countries, including member states of the European Union, may impose fees or duties on imported goods, separate from Value Added Tax (VAT). Sunglass Fix does not impose any import duties or fees, nor do we have prior knowledge of these charges for individual countries or shipments. It is the customer's responsibility to pay any additional fees required by local authorities.

Updated U.S. Import Tariffs & Duty Information

Important Update – Effective August 29, 2025

The U.S. has suspended the de minimis exemption, which previously allowed goods valued under USD 800 to enter duty-free. From August 29 onward, all shipments to the U.S.—regardless of value or origin—will be subject to import duties and tariffs.

What This Means For You:

  • All U.S.-bound orders are now subject to import duties and tariffs.
  • Australian-made sunglass lenses are subject to a combined 12% tariff and duties charge.
  • To keep things simple, we add this 12% tariff at checkout to avoid surprise charges or delays at customs.
  • We are no longer able to ship to U.S. Armed Forces (APO/FPO/DPO) addresses due to updated import restrictions.

Australia:

Australian customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks. Express deliveries should arrive in 2-4 business days and is tracked. Sunglass Fix is not in an express post overnight area. Regardless, Express Post still arrives fast and is a good service for Regional areas and Western Australia customers that need lenses quickly.

International:

We use DHL ecommerce and SEKO global for almost all our international shipments. 

Please don't expect a yellow DHL van to deliver your order to your door. DHL and SEKO will typically take all packages directly to your country's postal systems for final domestic delivery. We have heavily subsidized shipping cost and offer faster shipments with tracking at a very discounted rate so please consider using them if you want your product faster and tracking is important to you.  

Region

Fastest

Average

Maximum

Australia 2 - 7 business days 4 - 10 business days 12 business days
New Zealand 1 - 2 weeks 2 - 3 weeks 4 weeks
Asian Region 1 - 2 weeks 2 - 3 weeks 3 - 5 weeks
USA 1 - 1.5 weeks 1.5 - 3 weeks 4 weeks
UK/Western Europe/Canada 2 - 3 weeks 2 - 4 weeks 4 - 5 weeks
Arabian Region* 3 - 4 weeks 4 - 5 weeks 5 - 6 weeks
South & Central America 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks
African Region 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks
Eastern Europe/Russia 3 - 5 weeks 5 - 7 weeks 7 - 9 weeks

We must give the global postal system time to do their job and there is very little we can do to speed them up. 

*Saudia Arabia, Qatar, and  UAE  customers are all required to provide a Post Office Box. Street Address are not accepted and DHL will return your package if we don't catch it before shipment. This will cause long delays.

Returns and Exchanges:

Sunglass Fix manufactures and ships all lenses from Australia.  However, we do have return partners in USA and UK to make returns easier for our customers.

Please visit our Returns and Exchanges Page for return and exchange information.

 

Shipping Restrictions:

Our couriers have informed us that they do not ship to the countries listed below.

Afghanistan

Dominica

Fiji

French Guiana

French Polynesia

Guadeloupe

Honduras

Libya

Martinique

New Caledonia

Nicaragua

Niue

N. Korea

Papua New Guinea

Picarn Island

Reunion

Syria

Tokelau

Tonga

Tuvalu

Vanuatu

Western Somoa

Yemen

S. Africa due to delays

Crimea Ukraine

Cuba

Guatemala

Iran

Sudan

Russia

Columbia

Indonesia

S. Korea

Belarus

Israel

Shipping Information for Custom Made or Installed Sunglass Lenses Below