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We’ll craft made-to-measure precision lenses to bring your favourite sunglasses back to life.
Simply post them to us and relax while we do the rest.
THESE TERMS AND CONDITIONS ARE TO BE READ TOGETHER WITH THE APPLICABLE QUOTE OR INVOICE (the Invoice) AND THE TERMS OF ANY SERVICE SELECTED BY CUSTOMER. The following terms and conditions govern the sale by THE SUNGLASS FIX PTY., LTD. (The Sunglass Fix Pty., Ltd.) to Customer of the products and services (the Products). By accepting delivery of the Products described on the Invoice, Customer agrees to be bound by and accepts these terms and conditions.
The Sunglass Fix guarantees lenses ordered for the correct sunglass model will fit. In the rare case your lenses do not fit as well, if not better than your original lenses, contact us immediately. Do not use the new lenses until the issue is resolved. Over the years we have found there can be manufacturer frame model changes, frame damage, authenticity issues, and other unknown factors that can prevent our lenses from fitting properly. Additionally, ordering the incorrect lenses for frames that look similar or are a different size is a common mistake. If you do not have a perfect fit, similar to the factory issued lenses, where the entire circumference of the lenses is tightly fitted in the frame and the lens cannot be pushed through the from the front towards the back, the lenses SHOULD NOT BE USED. Contact The Sunglass Fix immediately so we can resolve the issue for you and ensure your sunglasses are working like new.
We will exchange or accept refunds for any lenses that do not fit if it is a mistake made by The Sunglass Fix. However, a restocking fee of $10.00 per pair of lenses will apply if the customer ordered the wrong lenses or color. If it's our fault we do everything we can to ensure you incur no additional charges in correcting the situation. Please read more about why we have to have a restocking fee here.
The Sunglass Fix ships lenses anywhere in the world. However, they are all made in our central Australian Lab. Please ensure you understand shipping timeframes before ordering. While we ensure you will get your lenses we cannot provide free shipping with tracking as it cost $120.00 to know what airport or post office your package is sitting in. Additionally, please do not contact us until 1 week after your expected delivery date to ask about your shipment. Verify the delivery address on your invoice and if that is correct it is usually just the post taking a little longer to deliver your lenses.
Starting April 1, 2024, the Sunglass Fix is collecting Value Added Tax (VAT) through the IOSS system during checkout for all orders to the EU and the UK to avoid shipping delays for unpaid VAT.
Some countries, including the European Union member states, may charge fees or duties on imported goods, which is separate to Value Added Tax (VAT). The Sunglass Fix do not collect import duties or fees, nor do we have any advance knowledge about these charges by individual countries or shipments. It is the customer's responsibility to pay any additional charges as requested by their local authorities.
We do not support single lenses that cover both eyes. These are commonly referred to as goggles, masks, or single lenses. We hope to produce them in the future but at the present time we only support frames that have two lenses.
If customers are not happy with their lenses our standard 6 month money back gaurantee applies. Customer must verify they purchased the correct lenses in order to avoid restocking fees for any return or exchange. If a customer is unhappy with the result of replacing their lenses with The Sunglass Fix replacement lenses they can send back the lenses purchased and their sunglass frame and we will refund them the purchase price of their lenses and pay them $50 AUD equivalent in the currency they purchased in through a paypal payment. This is the only method we have of sending money and if a customer does not have a PayPal account they are not eligble for the offer as there is no method for us to economically provide the payment. Instead, we will refund the lenses less return postage for sendign back the frames with tracking which as of Feb 2012 is about $12 AUD in Australia and $25 internationally. It is imperitive that the frame is a match for the lenses purchased. If they are not, the offer will not be honored and the frames returned less postage and tracking cost.
Customer may not alter, supplement or amend these terms and conditions under any circumstances. Any attempt by Customer to so alter, supplement or amend these terms and conditions, or to enter into an order for Products that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and The Sunglass Fix Pty., Ltd.. The Sunglass Fix Pty., Ltd. may alter or make amendments to these terms and conditions as they relate to future sales or deliveries at any time without prior notice.
1/12/2010 - The Sunglass Fix may take a photo of your sunglasses and use it on its website. If this is something you do not want us to do please let us know.
1/17/2012 - The Sunglass Fix has the right to refuse service to any customer.
This document shall be governed by and construed in accordance with the laws of [jurisdiction] and the parties hereby agree to the non exclusive jurisdiction of the courts of [jurisdiction].
Credit terms are within The Sunglass Fix Pty., Ltd.s sole discretion, and unless otherwise specified in The Sunglass Fix Pty., Ltd.s invoice, payment must be received by The Sunglass Fix Pty., Ltd. prior to The Sunglass Fix Pty., Ltd.s acceptance of an order. Payment for the Products will be made by credit card, direct deposit or Paypal. If credit terms have been agreed to by The Sunglass Fix Pty., Ltd., invoices are due and payable as stated on the invoice. The Sunglass Fix Pty., Ltd. may invoice parts of an order separately. Orders are not binding upon The Sunglass Fix Pty., Ltd. until accepted by The Sunglass Fix Pty., Ltd.. All Quotes given by The Sunglass Fix Pty., Ltd. will only be valid for the period stated on the Quote. Customer agrees to pay interest on all amounts past due at a rate of 2% per month (24% per year).
Separate charges for shipping and handling will be shown on The Sunglass Fix Pty., Ltd.s invoice(s), where applicable. Unless Customer provides The Sunglass Fix Pty., Ltd. with a valid and correct tax exemption certificate applicable to the Products shipped to Customers location prior to The Sunglass Fix Pty., Ltd.s acceptance of the order, the Customer is responsible for goods and services tax, sales and all other taxes associated with the order, however designated, except taxes on The Sunglass Fix Pty., Ltd.s net income. If applicable, a separate charge for taxes will be shown on The Sunglass Fix Pty., Ltd.s invoice.The Sunglass Fix Pty., Ltd.s does everything possible to ensure accurate delivery of items by doing the following:
Title to Products passes from The Sunglass Fix Pty., Ltd. to Customer at the time the Products leave The Sunglass Fix Pty., Ltd.s [location] warehouse except that title to software shall remain with the applicable licensor(s). All software is subject to the applicable license agreement accompanying the Products. Customer agrees that it will be bound by each such licence agreement once its package is opened or its seal is broken. The Sunglass Fix Pty., Ltd. will take responsibility for any loss or damage to the Products which occurs during shipping. Shipping dates are estimates only. The Sunglass Fix Pty., Ltd. is not liable for delays in shipment or failure to ship by the estimated ship date.
THE SUNGLASS FIX PTY., LTD IS NOT RESPONSIBLE FOR DAMAGE TO SUNGLASSES IT IS SERVICING. THE COMPANY HAS NO CONTROL OVER THE CONDITION OF THE SUNGLASSES IT RECEIVES FOR SERVICING AND CANNOT PREVENT WEAKENED FRAMES FROM BREAKING.
THE LIMITED WARRANTIES, APPLICABLE TO THE SUNGLASS FIX PTY., LTD. BRANDED PRODUCTS ONLY, ARE INCLUDED IN THE APPLICABLE WARRANTY STATEMENT IN THE DOCUMENTATION ACCOMPANYING THE PRODUCTS. THE SUNGLASS FIX PTY., LTD. MAKES NO EXPRESS WARRANTIES OR CONDITIONS EXCEPT THOSE IN The Sunglass Fix Pty., Ltd.s APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. ANY SUCH WARRANTY WILL BE EFFECTIVE, AND THE SUNGLASS FIX PTY., LTD. WILL BE OBLIGATED TO HONOUR ANY SUCH WARRANTY ONLY UPON THE SUNGLASS FIX PTY., LTD.‘S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED.
THE SUNGLASS FIX PTY., LTD. DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, IN RESPECT OF THE PRODUCTS AND SERVICES CONTEMPLATED BY THESE TERMS AND CONDITIONS INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
The Sunglass Fix Pty., Ltd.s RESPONSIBILITY FOR CLAIMS IN RESPECT OF THE PRODUCTS AND SERVICES CONTEMPLATED BY THESE TERMS AND CONDITIONS IS LIMITED TO REPAIR AND REPLACEMENT AS set FORTH IN The Sunglass Fix Pty., Ltd.s APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE.
WITHOUT LIMITING THE GENERALITY OF THE ABOVE DISCLAIMERS, THE SUNGLASS FIX PTY., LTD. DOES NOT WARRANT ANY SOFTWARE PRODUCTS UNDER THESE TERMS AND CONDITIONS.
THE SUNGLASS FIX PTY., LTD. RESERVES THE RIGHT TO CHANGE ITS WARRANTIES AT ANY TIME, IN ITS SOLE DISCRETION AND WITHOUT PRIOR NOTICE, WITH RESPECT TO FUTURE SALES AND DELIVERIES.
SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS IN CONSUMER TRANSACTIONS. THEREFORE THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU.
The Sunglass Fix Pty., Ltd.s Customer Return Policy provides that end user Customers who buy Products directly from The Sunglass Fix Pty., Ltd. may return them to The Sunglass Fix Pty., Ltd. up to 180 days after the date of the Invoice for such Products for a refund of the Product purchase price if the same has already been paid by Customer. This refund does not include any shipping and handling charges for the return of the products. Returned Products must be in an (as new) condition unless previously agreed by The Sunglass Fix. A restocking fee of $10.00 may apply.
From time to time, The Sunglass Fix Pty., Ltd. may, in its sole discretion, exchange Products or portions of a Product. Any exchanges will be made in accordance with The Sunglass Fix Pty., Ltd.s exchange policies in effect on the date of the exchange.
Exchange of received lenses are fine. Return postage for the lenses will be the at the cost of the customer and a $10.00 restocking fee applies in most situations where the issue was not the fault of The Sunglass Fix incorrectly fulfilling the order.
The Sunglass Fix Pty., Ltd.s policy is one of ongoing Product update and revision. The Sunglass Fix Pty., Ltd. may revise and discontinue Products at any time without prior notice. The Sunglass Fix Pty., Ltd. shall use its reasonable efforts to ensure that the catalog of Products on its website is up-to-date, but The Sunglass Fix Pty., Ltd. makes no guarantee that all Products listed in The Sunglass Fix Pty., Ltd.s online catalog will be available at all times or at any time.
THE SUNGLASS FIX PTY., LTD. DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES set FORTH HEREIN OR IN THE APPLICABLE WARRANTY STATEMENT OR SERVICE OFFERING INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. THE SUNGLASS FIX PTY., LTD. SHALL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER LOSS OR DAMAGE RELATING IN ANY WAY TO PRODUCTS OR SERVICES, WHETHER DIRECT OR CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE CAUSES OR CIRCUMSTANCES GIVING RISE TO SUCH LOSS, DAMAGE OR LIABILITY, EVEN IF SUCH LOSS, DAMAGE OR LIABILITY IS BASED ON NEGLIGENCE OR OTHER TORTS OR BREACH OF CONTRACT INCLUDING, WITHOUT LIMITATION, FUNDAMENTAL BREACH OR BREACH OF A FUNDAMENTAL TERM.
Service and support offerings may vary from Product to Product. The Sunglass Fix Pty., Ltd. has no obligation to provide service or support for any Product until The Sunglass Fix Pty., Ltd. has received full payment for such Product or service/ support contract for which service or support is requested. The Sunglass Fix Pty., Ltd. shall be under no obligation to supply support or repair services that are required because of improper or inadequate installation, use or maintenance, actions or modifications by unauthorized third parties or Customer, or accidental or willful damage or misuse. Services are provided in accordance with the provisions contained in the available Service Offering selected by Customer, as shown on the applicable The Sunglass Fix Pty., Ltd. Quote or invoice.
Customer agrees to comply with all applicable laws and regulations of [jurisdiction] and its states/provinces. Customer agrees and represents that it is buying for its own internal use only, and not for resale. The Sunglass Fix Pty., Ltd. has separate terms and conditions governing purchases by resellers.
Any and all products available for purchase or licence on this web site are subject to the export control laws and regulations of [jurisdiction] in effect from time to time. In purchasing any of the Products, Customer agrees not to dispose through export, re export, trans shipment or otherwise, of any Product purchased or licensed from or through The Sunglass Fix Pty., Ltd., except in accordance with such export control laws and regulations.
The terms and conditions contained herein and any document incorporated by reference or referred to herein constitute the entire agreement between Customer and The Sunglass Fix Pty., Ltd. pertaining to the subject matter hereof, and supersedes, terminates and otherwise renders null and void any and all prior agreements, understandings and negotiations, whether written or oral, between the parties. In the event of a conflict between these terms and conditions of sale and any of the documents incorporated by reference or referred to herein, these terms and conditions of sale shall govern.
The invalidity or unenforceability of any provision of these terms and conditions shall not affect the validity or enforceability of any other provision hereof and any such invalid or unenforceable provision shall be deemed to be severable.
The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.
The Sunglass Fix Pty., Ltd. shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
